Help Center

1. Getting started

Nexpilot is an Ecommerce Intelligence platform. It helps ecommerce, marketplace, print-on-demand (POD), and creator-commerce sellers decide what to create and how to present it. It runs in your browser — no app or extension required.

• Sign in with email/password or Google. New accounts get a welcome email.
• After login you land on the Dashboard: credits, recent activity, your research focus, quick actions, and suggested next steps.
• Open Settings to set your default market, product types, and output language — these pre-fill the tools.
• Credits are used when you run certain tools — costs vary by tool and may be refined before billing activates. Your balance is always shown in the Dashboard. See the Pricing page for a full breakdown.

Pricing & credits (beta)

The Pricing page shows the three beta plans and what each includes. All plans, prices, and credit costs are shown for planning reference — billing and checkout are not active yet. No card is required and no charges are made during the current beta.

Beta plans

• Free — €0/month — 20 credits/month. Explore the tools and test niche ideas.
• Pro — €19/month — 500 credits/month. Full access to research, listing, concepts, and marketing tools for solo sellers.
• Studio — €39/month — 2,000 credits/month. Higher limits for advanced sellers and small teams.

What are credits?

Credits are used when Nexpilot generates research results, listing optimizations, graphic concepts, marketing drafts, shop audits, or planning outputs. Simpler tools use fewer credits; deeper analysis may use more.

• Seasonal Calendar — 3 credits per run
• Find Opportunities, Listing Optimizer, Graphic Concepts, Pinterest Marketing, Video Content Planner — 5 credits each
• Shop Audit, Virtual Shop Lab — 10 credits each
• Advanced reports (planned) — 15–20 credits

Extra credit packs

When billing activates, you will be able to add extra credits beyond your monthly allowance. Packs from 250 credits (€5) to 6,000 credits (€69) are shown for reference on the Pricing page — they are not available for purchase yet.

Annual pricing

Annual prices (Free €0/year, Pro €182/year, Studio €374/year, saving 20% vs monthly) are displayed for planning reference only. Annual billing is not active yet.

2. What Nexpilot can and cannot do

Nexpilot can

• Generate product ideas and niche suggestions
• Optimize listing text (title, tags, description)
• Generate graphic concept briefs
• Organize keyword, tag, and hashtag signals
• Produce internal scores (opportunity, competitiveness, listing quality)
• Export your results as Copy, CSV, or PDF, and help you decide the next step

Nexpilot cannot (in V1)

• Guarantee sales or revenue
• Access your store/marketplace account (no integrations in V1)
• Publish or edit products automatically
• Provide official, live search-volume numbers
• Scrape competitors or marketplaces
• Replace your own manual review and judgement

3. Find Opportunities

Find Opportunities generates a ranked list of product/niche ideas from your parameters. It is rules-based — it uses internal research patterns, not live web data.

• Choose your parameters: market, product type, design style and target audience use guided drop-downs — each includes an Other (custom) option so you can type any value not in the preset list. Season / period stays as quick-pick buttons. Output language and copyright risk are closed selects with no custom option.
• Each result card shows an opportunity score, competition level, copyright risk, confidence, a suggested title and tags, a visual concept, and image/mockup prompts.
• Full analysis adds a 12-month demand trend, market timing, a pricing & margin estimate, a recommended palette, SEO keywords, related niches, and a Pinterest angle.
• Your searches are saved to history; you can reopen recent searches and export the result set.
• From any idea you can hand off (prefill only) to Graphic Concepts or Keyword Competitiveness.

4. Listing Optimizer

The Listing Optimizer analyzes a single listing and returns an optimized version with a score.

• Input: current title, description, tags, product type, target market, output language, style, and copyright-risk tolerance.
• Output: improved title, optimized tags (length-validated), improved description, an overall listing score with a per-category breakdown, an issues list, and recommendations / next actions.
• Recent optimizations are saved; reload any of them, export the result, or jump to Reports.
• Reopening the page shows your latest saved optimization. Use Start New Optimization to clear the fields and start fresh — it never deletes your saved results.

5. Graphic Concepts

Graphic Concepts turns a niche idea into a complete visual brief.

• Output: concept title and main idea, suggested slogan, visual style, color palette, a ready-to-paste image prompt, mockup guidance, concept variants, a copyright risk check, and next actions.
• In V1 it produces a text brief — it does not auto-generate images. Copy the prompt into an image tool (e.g. Midjourney, DALL·E, Ideogram).
• Recent concepts are saved; reload any of them, export the brief, or hand off to the Listing Optimizer.

6. Opportunity Create Flow

Move an idea between tools without re-typing it.

• From an opportunity or a competitiveness result, open Graphic Concepts or Listing Optimizer with the form already filled in.
• These handoffs are prefill only: nothing is generated, nothing is published, and no credits are used until you click Generate / Analyze on the destination screen.
• There is no auto-run — you stay in control at every step.

7. Keyword, tags and hashtags

Nexpilot organizes the words that help people find your products:

• Primary keywords — the core search terms for the idea
• Long-tail keywords — longer, more specific phrases, usually easier to rank for
• Marketplace tags — short tags, validated to platform limits (e.g. up to 20 characters)
• Social hashtags — for social / content promotion
• Clusters and confidence — related terms grouped by theme, with how strong the internal signal is

8. Product Opportunity

A product opportunity describes a concrete idea you could create. When available it includes:

• A product idea, target audience, market and language
• Keyword and long-tail angles, a listing angle, and a graphic concept angle
• Channels worth testing, plus risk and confidence levels
• An internal opportunity score (0–100)

9. Keyword Competitiveness

Keyword Competitiveness estimates how hard it is to compete on a keyword, product, or niche. It is rules-based and heuristic — it does not use live or official Etsy/Google search-volume data and never promises real search volumes (route: /product-competitiveness).

• Difficulty score (0–100) — higher means harder to compete. Lower difficulty is easier to enter.
• Generic-product risk and saturation risk — internal estimates of how generic or crowded the space is
• Differentiation potential, keyword specificity, long-tail strength, and channel diversification
• Action recommendation: proceed, refine, validate manually, or avoid — with a suggested angle and confidence

10. Virtual Shop Lab

Virtual Shop Lab lets you simulate a Product, a Mini shop, or a Launch — before you publish anything — to check readiness, risk, price, listing strength, differentiation and market fit first.

• Enter a product idea (required), choose the simulation type, and optionally add niche, market, language, audience, design style, price & cost, launch period, sales channel, listing/image readiness, competition level and copyright risk tolerance.
• Get a Launch Readiness Score (0–100) with 7 sub-scores (pricing, listing, differentiation, market fit, copyright safety, lineup readiness, channel readiness), a recommendation — Create / Improve / Test / Avoid — with reasoning, top risks, quick wins, critical blockers, next actions and a 7-day plan.
• Also includes a product lineup (for Mini shop/Launch), keyword/tag/hashtag strategy, listing & graphic direction, and a channel strategy — plus a confidence level showing which inputs were measured, estimated or missing.
• Find Opportunities, Graphic Concepts, Listing Optimizer, Product Competitiveness, Profit Calculator and Shop Audit can send a starting point here (prefill only, with a “Prefilled from …” note); from your results you can hand off (prefill only) to those same tools or open it in Reports.
• History & compare: signed-in users get a saved history (open / rename / duplicate / delete) and can compare two simulations to see what changed.
• Export the simulation as Copy / CSV / PDF / TXT / JSON.

Shop Audit

Shop Audit checks a whole shop or a single product/listing and returns an explainable score, prioritized issues and a 7-day action plan. You choose the mode and paste the details — it runs locally, with no marketplace connection.

• Two modes: Product audit (title, tags, description, type, price, optional cost, audience, market, language, images/mockup) and Shop audit (brand, niche, market, language, product count, categories, price range, image consistency, policies, about, FAQ, social proof, bio).
• Source: Public link is the default — paste a public page and click Analyze link: Nexpilot reads the page (read-only, no raw HTML shown) and prefills the form with a confidence level. It never runs the audit automatically. Some platforms (e.g. Etsy) limit automatic reading of public pages — when that happens you'll see a clear message and can switch to Manual, which is always available as a fallback.
• Each finding explains what's wrong, why it matters, its priority and impact, how to fix it, and the recommended Nexpilot feature to continue with — opening it prefills that feature with the relevant details. Simulate in Virtual Shop Lab and Open Reports are always offered as additional next steps.
• History & compare: signed-in users get a saved audit history (open / rename / delete / duplicate) and can compare two audits to see score and issue changes — no sales or traffic predictions.
• Export the audit as Copy / CSV / PDF / TXT / JSON, including the source URL and extraction confidence when audited from a link.

Profit Calculator (Utility)

The Profit Calculator helps you estimate profitability before launching or scaling. It has two tabs and runs entirely in your browser — no external data.

• Profit Calculator — enter selling price, shipping, discount, product and optional costs (material, labor, packaging), marketplace/payment/fixed fees and quantity to see gross revenue, total costs, total fees, net profit, profit margin, break-even price and a suggested minimum price, with a Healthy / Tight / Risky / Loss status.
• Ad Spend Calculator — enter ad spend, impressions, clicks, orders and revenue to see CPC, CTR, conversion rate, cost per order, ROAS and estimated ad profit, with a Strong / Watch / Weak / Loss status.

Seasonal Calendar (Utility)

The Seasonal Calendar is a planning guide to the recurring sales events and seasons that affect ecommerce and marketplace sellers — so you know what to prepare and when.

• Filter by market, month or quarter, product type, channel focus and preparation status (Prepare now / Coming soon / Peak soon / Too late — next year).
• Each event card shows a summary, preparation and peak windows, suggested product ideas, content ideas, keyword themes, recommended actions and risks to watch.
• The status badge on each card is calculated from today's date and the event's typical timing — it does not reflect live demand.
• Use Copy event plan or Copy product ideas to paste the details into your own notes, or click Plan videos for this event to open the Video Content Planner prefilled with that season.
• Each card includes a collapsible Work calendar — a real operational timeline that turns the generic prep tasks (research, concepts, mockups, listing, video/social content, launch, post-launch review) into suggested calendar dates for the event's next occurrence, based on its prepare and peak windows. Check off tasks, then Copy checklist or Download .txt to export only the tasks you selected — each with its suggested date — or Download calendar (.ics) to import every task as dated events into Google Calendar, Apple Calendar or Outlook. This is local to your browser and not saved or synced anywhere.
• Above the results, use Copy plan, Export CSV or Export PDF to export the currently filtered events, including each event's work calendar with suggested dates — useful for sharing a quarter's plan with your team or saving it for reference.
• Links to Find Opportunities and Graphic Concepts help you continue researching or designing for the event.

Video Content Planner (Utility)

The Video Content Planner generates short-video concepts for platforms like TikTok, Instagram Reels, YouTube Shorts and Pinterest, based on rules and common content patterns — no live trend data.

• Set product type, an optional niche/product description, audience, goal, platform, style, season/event, tone and video length, then click Generate ideas for 4 concepts.
• Most fields offer an Other option with a short custom text field, so you can describe a product, audience, platform, style, season or tone that isn't in the preset list.
• Each idea includes a title, platform fit, hook, scene outline, caption idea, call to action, hashtag/keyword themes, best format, props needed, a metric to monitor and any relevant safety notes.
• Use Copy idea on a single card or Copy all ideas to paste everything into your notes or production plan.
• Selecting a season/event — including one carried over from the Seasonal Calendar — shapes the ideas around that event's themes.
• Mark one or more ideas with Use for video to use as a creative reference — they are not turned into a video automatically. Then use the Create video panel below the results to build your video manually: upload up to 15 images, set aspect ratio, duration, FPS, background color, transitions, logo and your own text overlay (title, hook, caption, CTA — with text color, font style and text position options). Automatic AI idea-to-video generation is planned for a future version.
• Click Generate video to render a real short video from your uploaded images, logo and manual text overlay directly in your browser (Canvas + MediaRecorder) — no upload, no server rendering.
• Once rendering finishes, click Download to save the video. The first download uses the WebM format, which plays in modern browsers and most editors.
• If you need an MP4 instead, click Convert to MP4. This runs locally in your browser and may take longer on some devices — the converter may be downloaded the first time, but your images, logo and video are never uploaded. If MP4 conversion fails, your WebM video remains downloadable via Download.
• The Create video panel also shows a storyboard preview and lets you Copy brief, Download brief (.txt), Export PDF or Download project (.json) as a production brief for your own video editor. No image, logo or video is ever uploaded or stored by Nexpilot — everything stays in your browser and is lost on refresh.
• Links to Graphic Concepts and Listing Optimizer help you turn an idea into visuals or refine the related listing copy.

11. Reports

Reports give you an overview built from your saved activity:

• Key counts (searches, optimizations, saved ideas, credits)
• Recent searches and recent listing optimizations
• Markets and languages you have researched, plus suggested next actions

Reports are based on your stored data — no live data, no simulated numbers.

You can export an activity summary (a simple recap of your recent activity) as CSV or PDF; the buttons are disabled until you have activity to export. This is a summary export — advanced reports with insights and recommendations are planned for a future version.

12. Pinterest Marketing

Pinterest Marketing helps you prepare Pinterest content drafts from a niche or product — to speed up your manual workflow.

• Enter a niche/product (required), then optionally choose market, audience and style/angle from guided drop-downs — each has an Other (custom) option for any value not in the list — plus seed keywords and notes, then Generate Pinterest draft ideas.
• You get pin ideas, keyword suggestions, titles, descriptions, content angles, a weekly calendar (proposal), recommendations and safety notes — with a confidence/coverage indicator.
• Copy any section (report, titles, descriptions, keywords, calendar, or a single pin) and export as CSV, PDF, TXT or JSON.
• Your recent drafts are saved to your account and can be reopened.
• Handoff: from Find Opportunities, Keyword Competitiveness, Graphic Concepts or Reports you can click Create Pinterest drafts to open this tool with the niche, keywords, market, audience and style already prefilled — just review and generate.

Important: Nexpilot does not publish pins automatically, does not write to Pinterest, and does not connect your Pinterest account in V1. Every result is a draft to review manually before you use it.

13. Export and history

• Copy full report — a clean text version for notes or sharing
• Export CSV — open in Excel / Google Sheets
• Export PDF / Print — a formatted, printable brief
• History / recent — reopen recent searches, optimizations, and concepts

In some tools your last result is also kept in the current browser tab, so a refresh restores it — without using credits.

14. Privacy and data limits

• Your data is owner-scoped: you only see your own searches, results, and history.
• No cross-user data is mixed or shared in V1, and no personal data of other users is ever shown in your results.
• Manual review is required before you act on any suggestion.
• Nexpilot does no scraping and makes no unauthorized access to any platform or account.

For details and your rights, see the Privacy Policy and Terms. You can delete your account and associated data from Settings.

15. Recommended workflow

• Find Opportunities — choose your market/season/product and run a search.
• Open Graphic Concepts — prefill from a promising idea and generate a visual brief.
• Open Listing Optimizer — refine the title, tags, and description.
• Review keyword / tag / hashtag signals — make sure your wording is specific.
• Check Keyword Competitiveness (and Product Opportunity where available) to decide if it is worth it.
• Export a report (Copy / CSV / PDF) for your records.
• Decide manually what to create and publish.

16. Glossary

• Opportunity score — internal 0–100 estimate of how well an idea fits your parameters. Not a sales forecast.
• Competitiveness score — internal 0–100 estimate of how hard a niche is to compete on. Higher = harder; lower is easier to enter.
• Confidence — how strong the underlying internal signal is (low / medium / high).
• Risk level — internal flag (low / medium / high), e.g. copyright or generic-product risk. Guidance only, not legal advice.
• Long-tail keyword — a longer, more specific search phrase, usually easier to rank for.
• Marketplace tag — a short listing tag, validated to platform limits (e.g. up to 20 characters).
• Manual-assisted research — research you feed in by hand; Nexpilot structures and scores it but never scrapes or fetches live data on its own.
• Internal signal / internal score — a value computed from your own data and curated rules, not from a live external source.
• No live data (V1) — Nexpilot does not pull real-time marketplace, competitor, or official search-volume data in this version.

17. Referral Program

Three separate things — keep them distinct:

• Work with us (/work-with-us) — the application form to become a referral partner. It does not create a Nexpilot account. Use the same email as your Nexpilot account when possible so admin can link them after approval. The form asks you to confirm you've read the program rules and our Privacy Policy, which has a dedicated Referral Program section.
• My referral program (/referrals) — your partner dashboard, visible after your application is approved and your account is linked by an admin.
• Apply referral code (/referrals/apply) — enter a code someone else shared with you. This is for invited users, not for accessing a partner dashboard.

Partner dashboard — what you can see and share

Once approved and linked, open /referrals to find your complete partner panel:

• Referral code — your personal code (e.g. MARIO-7K3X). Copy it with one click.
• Referral link — a ready-to-share URL (nexpilot.dev/register?ref=YOURCODE). Copy link button included.
• QR code — a scannable QR of your referral link, generated entirely in your browser. No image is uploaded or sent to any server. Use Download QR to save it as a PNG (filename: nexpilot-referral-YOURCODE.png) — paste it into posts, print materials, or wherever you promote Nexpilot.
• Stats — masked counts of referred users (registered / trial / paying), estimated commissions (sandbox), and visit-to-signup conversion rate for your link.
• Export — CSV download and PDF / print of your dashboard summary.
• Payout details — optional placeholders only: preferred method (PayPal / Bank transfer / Wise / Other), a payout contact email, billing country, and notes. We never ask for IBAN, card or bank account numbers, or tax IDs here — if a Bank transfer partner is approved for payout, those details are collected securely by the Nexpilot team beforehand.

On /referrals: if your application is still pending you'll see “under review”; if it's approved but not yet linked to your account you'll see a notice — ask an admin to link it. Otherwise you'll see the standard “Apply to the Referral Program” form.

• Find it fast: the Account & Partner section near the top of your dashboard links directly to Referral Program and Work with us.

How referral attribution works

• A new user opens your link (nexpilot.dev/register?ref=CODE) — a visit is recorded (visit count only, no personal data, no invasive cookies).
• The code is saved in the browser. If the user creates an account within the 30-day attribution window, their account is linked to your code automatically after they sign in — on any page, not only on /referrals.
• Alternatively, the invited user can type the code manually in the Referral or promo code field on the sign-up page, or apply it later from /referrals/apply.
• Duplicates: if a user is already attributed to a code, the system does not create a second attribution for the same user.
• Self-referral: a partner cannot use their own code — the system blocks it automatically.

Commissions and payout (sandbox / manual-assisted)

• Indicative terms: recurring commission for 12 months (rate assigned per partner, shown in the partner dashboard after approval) · no commission on free trials · payout after 30 days · minimum payout €50 · no self-referrals · all subject to manual approval.
• Terms may be refined before real billing activates. Partners will be notified of any change.

Admin referral dashboard

Admins manage the full programme from /admin/referrals. From there they can approve or reject applications, view each partner's referral code, link and QR code, regenerate a missing link, review attributions and estimated sandbox commissions, and manage payouts manually. If your referral link or QR is missing, contact support — an admin can regenerate it without changing your code.

For invited users — applying a referral code

• At sign-up: arriving from a referral link pre-fills the code field automatically. Otherwise, type the code you received in Referral or promo code before clicking “Create account”.
• After sign-up: if you missed it, go to /referrals/apply and enter the code while signed in. You cannot apply your own code.

18. Account, password & notifications

Password & sign-in

You manage your sign-in from Settings → Password & sign-in.

• Email / password accounts: click Send password reset email. We send a secure link to your account email — open it to set a new password. The button has a short cooldown to avoid duplicate emails.
• Google accounts: your sign-in is managed by Google. Change your password from your Google account settings — there is no separate Nexpilot password to reset.
• Your current password keeps working until you complete the reset, so you are never locked out by requesting one.
• The reset email is sent through Firebase Authentication. Nexpilot never stores or sees your password and never sends it anywhere.

Notifications

• Email notifications (Settings → Notifications) is a saved preference. It records whether you want future account and product emails — it does not mean automated emails are already being sent.
• Weekly summary is Coming soon: no automatic weekly digest is sent until it is officially activated.
• Transactional emails (welcome, contact confirmation, account closed) are separate and are sent only in response to an action you take.

19. Support and contact

Need help or want to report something?

• Use the contact form — describe your issue with as much detail as you can. You will get an email confirmation that we received it.
• Replies are written and sent manually by our team — there is no automatic or instant reply. Support is best-effort during the current MVP phase.
• For account changes (password, account deletion) start in Settings; for referral questions see the Referral Program section above.